After 30 minutes, he called back with a vehicle on the other end of the city and I agreed to go get it myself. I am extremely unhappy with the charge, and being left short urgently needed money, and the inconvenience caused by your company.Īfter explaining that was not acceptable and would not happen, the agent on the phone at the 33 Avenue and 26 Street NE locations in Calgary reluctantly said he would find a vehicle and call me back. I totally disagree that there was any damage to the wheel of the car, and I request a clear detailed photo of the damage allegedly done to the wheel. There is no way the money should be deducted from the petrol money. This is confirmed by the details on the booking voucher below. I must emphasize that there was no one from Budget Car Rental on site to check the car in our presence, and when we arrived at the check-in, we were just told to leave the keys on the desk by a member of your staff, who was dealing with another customer, and we were told our deposit would be refunded.Īlso, on booking the car from Carhire 3000, there was a charge of $29.75, which I opted for, and this was for excess damage. My nephew who is a Garda, had another car rented out, and we both dropped our cars back at the same time, and we checked the cars for any scratches or marks, and we also checked the wheels of both cars, and there was absolutely no marks on them. I was the only driver of the car, and I did not, at any stage, hit the wheel against anything. This is not how you do business especially when people have traveled a long distance and pre-paid for everything just to be told they have to pay more. This was the first time we rented through this company and I can guarantee it was also the last. I expressed this to the manager and her response was that was just how it was. The site did not say anything about needing a deposit for the vehicle. She said she would use that to help us out. I told her I had $100 on my credit card available that was all I had. She said, "Well, we have to have something for a deposit," that their cars are like $20,000 cars. I informed her of what I had available on my credit card. The manager made us stand and wait for her to come speak to us for 20 minutes. One of the men at the counter had been standing there earlier while we were trying to get this situation sorted out and he did not want to wait on us. I called and found out my available credit and went back to the counter to talk to the manager. I told her I would have to see what was available on my credit card since we had used my husband's for airline tickets and the car rental. The manager came out and said that we would have to put up the deposit in order to get the car. I went to the counter to see what was going on and then immediately ask to speak to a manager. My husband has an excellent credit rating and we have never been told we had to do this by any other company. The gentleman at the counter pulled up the account and told my husband that we had to put up a $200 deposit. Once we arrived at the rental site, my husband went to the Budget counter to take care of paperwork for the rental. We flew into Baltimore and took the transport bus to the rental site. The site offered a pay now option for the rental car for a week. My husband went online to the site to rent a car for a week.
0 Comments
Leave a Reply. |